At the risk of beating a dead horse, here once again is an episode of the “Cable Guys”. I guess for the last few years, we have gotten used to having great service and support, hence the shock at three visits that each resulted in strange outcomes and shoddy work, with no resolution to the original problem. One would think after three visits and several phone calls, a solution could have been found.
Let’s do a recap of the last few visits or interactions.
Number one: Tech support phone call with a technician that didn’t know the difference between the IP assigned by the ISP, and the IP a user sets on the computer. He also thought that the Windows button should work on a machine running Linux. Note: I used a Windows machine on a subsequent call to support so there would be no doubt the problem was affecting a Windows OS.
Visit number two: First on-site technician, replaced the modem, decided it was my software that was causing the problem. Even though I demonstrated to him on three different computers, and two different operating systems that were having the same problem. The internet connection appeared to be stable, so he considered the call complete. The initial connectivity problem reappeared 30 minutes later.
Visit number three: The next on site technician checked signal levels and decided it needed new cabling. We only have three Outlets. Internet, two TVs. The internet was working properly for the moment, so he left. That evening, it was discovered one of the TVs was no longer working. Another on site visit would be required to find the problem.
Visit number four: The next on-site visit consisted of a two-man team. They discovered that the non-working TV had been disconnected, and forgotten to be reconnected during the service call. So they worked for about an hour, running new cables checking signal levels. The TV that was not working was now working. As they were packing up to leave, I discovered that the TV that had been working, was now not working. So basically, they fixed one problem and created another. Naturally, the internet connection decided to remain constant during that one hour visit. 4 hours later, the internet lost connection again. After their departure, I checked around the skirting alarm mobile home, finding many spots where the skirting had been pulled out to look under the home and not properly put back in place leaving uneven skirting. I fixed these areas, but stopped and took a picture of the last one I came upon. Fortunately, this is vinyl siding and can be pushed back with minimal damage Had it been metal, it would have needed replacing.
Summing it up, one technical support call and three on-site visits solved nothing. Actually resulting with no TV usage in one room for a full night.
I think it’s time for an official complaint. I can’t stand the internet dropping out randomly. Maybe a link to my blog to the corporate office would get a solution.
Comments always welcome