Beating this Dead Horse, for the last time.

At the risk of beating a dead horse, here once again is an episode of the “Cable Guys”. I guess for the last few years, we have gotten used to having great service and support, hence the shock at three visits that each resulted in strange outcomes and shoddy work, with no resolution to the original problem. One would think after three visits and several phone calls, a solution could have been found.

Let’s do a recap of the last few visits or interactions.

Number one: Tech support phone call with a technician that didn’t know the difference between the IP assigned by the ISP, and the IP a user sets on the computer. He also thought that the Windows button should work on a machine running Linux. Note: I used a Windows machine on a subsequent call to support so there would be no doubt the problem was affecting a Windows OS.


Visit number two: First on-site technician, replaced the modem, decided it was my software that was causing the problem. Even though I demonstrated to him on three different computers, and two different operating systems that were having the same problem. The internet connection appeared to be stable, so he considered the call complete. The initial connectivity problem reappeared 30 minutes later.


Visit number three: The next on site technician checked signal levels and decided it needed new cabling. We only have three Outlets. Internet, two TVs. The internet was working properly for the moment, so he left. That evening, it was discovered one of the TVs was no longer working. Another on site visit would be required to find the problem.


Visit number four: The next on-site visit consisted of a two-man team. They discovered that the non-working TV had been disconnected, and forgotten to be reconnected during the service call. So they worked for about an hour, running new cables checking signal levels. The TV that was not working was now working. As they were packing up to leave, I discovered that the TV that had been working, was now not working. So basically, they fixed one problem and created another. Naturally, the internet connection decided to remain constant during that one hour visit. 4 hours later, the internet lost connection again. After their departure, I checked around the skirting alarm mobile home, finding many spots where the skirting had been pulled out to look under the home and not properly put back in place leaving uneven skirting. I fixed these areas, but stopped and took a picture of the last one I came upon. Fortunately, this is vinyl siding and can be pushed back with minimal damage Had it been metal, it would have needed replacing.

Summing it up, one technical support call and three on-site visits solved nothing. Actually resulting with no TV usage in one room for a full night.

I think it’s time for an official complaint. I can’t stand the internet dropping out randomly. Maybe a link to my blog to the corporate office would get a solution.

Comments always welcome

Follow up with cable Technician.

Cutting the worthless cable?

As in the last post about the telephone support call, The scheduled technician arrived as planned. He had me go over what was happening, where the cable drop was located outside. He fiddled with his computer and phone and advised me that the signal to the house was fine. We then began trouble shooting from my computer. The connection decided thankfully, to drop out while he was loading web pages and running tests.

Still, unable to find the source of the problem, he opted for replacing the modem. Things started working well.

Before replacing the modem, he decided that the problem was my software, he said that my Firefox browser was not loading pages, but my Google Chrome was fine. So the fault was in my software. I then stated two other computers and Firefox was working all of a sudden just fine. He was looking for a quick fix, so he could get out of here. When I got him to wait a couple minutes till the connection started working again, I demonstrated that it was NOT my software, but something with their equipment. I think he could tell I was tired of the excuses and dodges, he decided to replace the modem

Long story short, it has been purring like a kitten since.

Two for Thursday: Tech Support, and too much energy.

Those who work tech support by phone, have a rough job at times. Our daughter, has worked top tier phone support, for Best Buy and Apple in the past. So I always try to be compassionate and cooperative when working with phone support persons.

My desk while trouble shooting the problem this morning.

My Internet connection has been sporadic the last few days. I decided to call the cable company Tech support to see if they could help me find the problem. The young gentleman on the phone, was very polite and patient. Sadly, I don’t think he was as experienced as he tried to portray. I gave him the various steps that I had tried, which should have tipped him off that I was a fairly experienced user. However, he was mostly reading from his troubleshooting script.

He tried, and was courteous, and to me that goes a long way. Right at the start, he took a wrong turn, and I couldn’t get him back on track. So I played along as best I could, and listened to his instructions and applied them to my situation. This is how the first part went, which set me to chuckling to myself.

Linux, is just another brand of Computer

Support: Yes, sir. I need to send a signal to your equipment to see if it will reset and clear the problem. We are not showing any problems in your area at this time.
Me: Okay, thanks. (The modem resets but still no sites will load, error says unable to lookup address.
Me: It acts like a DNS issue not resolving the addresses, so that would be out more on your end I think.
Support: No sir, it wouldn’t be a DNS issue.
Me: Okay
Support: Let’s troubleshoot your network settings. Do you see the Windows key on your keyboard.
Me: Yes, but it doesn’t work on Linux, I’m using Linux OS.
Support: No, just look for the windows key, it has 4 small squares on it and press it, then type CMD.
Me: I’m sorry, that key won’t work, I’m using Linux.
Support: Yes, it will work. Linux, is just another brand of computer.
Me: Tell me what we are trying to do or see, and I will get there. (So as he calls off the instructions for windows, I play along and just do the same thing in Linux, it’s obvious that it is not registering what I am telling him, I don’t have Windows. From his instructions, I ping NBC, Yahoo, and a couple others. He then had me check my IP settings, and tell him what IP address is listed. I read back to him the address he said to look for.)
Support: Right, that is the address assigned to you from us.
Me: It looks like my computer address on my network, that I set as a static IP for my network computer.
Support: No sir. That is the assigned IP address from us.
We did a little more trouble shooting of all sorts, and he determined I needed a service call tomorrow. That was fine by me, as we started to end our call I asked if he had a higher tier of support that I could chat with, to bounce some ideas off of.
Support: No sir. I have been doing this for 5 years, I don’t think they could help you more than I have.
We ended our call shortly thereafter.

I don’t mean to laugh, but 5 years, and he can’t tell my internal IP “that I assigned my computer” from the cable company issued IP. He thinks Linux is another brand of computer, and the Windows key will work on it.

Too much energy?

What to do when you have extra energy? Take your keyboard apart and clean it. I wouldn’t recommend this activity to burn extra energy. It came apart easy enough, and cleaned well, but getting 100+ keys back where they belong, is more of a challenge than you think.

Have a super day, Comments always welcome.

Swirl painting an old external drive case. (Yes, I’m bored)

I have a 500GB passport external drive that I sometimes use.  Solid black, plastic clam style case. It looks rather nondescript all black, it is a gloss black, and over the years it has its share of light scratches. So I decided a face-lift was in order.

This is my second attempt at swirl painting. The first was okay, but the color selection was horrible, too many colors, and the word garish doesn’t even come close. It was a Wi-Fi Cantenna I built, may it never be seen again.

Inside the house:
First we removed the hard drive from the case, that was an adventure. They put those things on snug, with no visible spots to release anything holding it. I taped off the information sticker on the bottom. 

Then to keep paint out of the inside, I made some filler from foam poster board I had lying around. Folded a piece and inserted a piece of plastic coat hanger as a handle for dipping.

Outside:
We moved outside and applied a base coat of gray aluminum color enamel (all the paints are enamel spray can). After drying for a couple hours, I lightly sanded it with 2000 grit sandpaper. Then I taped the open portions sealing the foam poster board and insides. Again, there was no hard drive inside the case. 

Then I prepared my five gallon bucket by placing 3 gallons of water in it. Enough water to dip the small case in without touching the bottom. I used hot tap water, and stirred in 1.5 tbsp per gallon of borax detergent (20 mule team). Making sure It was thoroughly dissolved. I waited for the water to reach about 80F. Once this was 80F, I alternated spraying Gloss black, Aluminum gray, and Gloss White, and Blue. Alternating the amount (about 5 seconds of spraying) onto the top of the water. Each spray formed a color ring in the water. Using each can twice. I then used each can to do a 2-second spray in three areas near the bucket edge and the paint there.

Using a pencil, I slowly moved it through the paint, drawing it along into different patterns until it looked good to me. I slowly dipped the case into the water, edge on, at about a 50% angle until the entire item was submerged just below the surface. Another stick was used to move the paint just above the case away so it was clear.

NOTE: I would suggest using liquid paint, for swirling, a lot less messy with the overspray and fumes, you can then do the dipping in your garage or hobby room. There are various liquid paint brands mentioned in YouTube tutorials. You still need to use spray enamel for the base coat/primer (applied outside of course, or with PLENTY of ventilation).

I removed the case and allowed it to air dry for 30 minutes. Then I VERY gently blotted it with a paper towel to remove any large water droplets that might be clinging to the surface. 

Clearcoat: Some do some don’t. A coat of clear always brings out the details in my opinion.  I applied 3 coats of clear. One light,  two moderate, spaced 20 minutes apart.

Finished case:
For only my second try at swirl painting, I thought this one turned out much better, due to the color choices. I took several pictures to share. Each one looks different. Some under a lamp, and some with a flash. You never know how they will turn out, or what effect you will truly have. You can shoot close arranging your swirls, but there are so many variables that can occur while dipping. The paint is constantly reacting as well.

There are a couple spots on the top, where the flash illuminated some minuscule droplets of the Aluminum paint. They look like deep space stars.

Smooth or Textured
It has a slightly textured finish. Very smooth, but you can tell it’s got some soft texture, some like that, others like a smooth glossy feel.  I haven’t decided yet if I am going to do my normal buildup of the clear coat to a smooth finish, or leave it textured. What are your thoughts.

Can you see the stars in the large blue and black areas? Your imagination can really make interesting images out of the patterns.

Case bottom where the rubber feet go. You can see the soft texture that resulted. It feels good though with the clear coat on it. No hard edges to the texture. You only know if the light hits it just right, or you run your fingers over it.

Under desk lamp, no flash.

Front or Top
Back or Bottom where the rubber feet go
Front site taken with flash
Back taken with flash

Obligatory Safety notice:
Always use safety and appropriate protection when doing any type of project. 

Comments welcome,